WELCOME TO THE VITA GROUP
we're glad you're here
Vita Group operates in the communications, electronics and information technology products and services sectors. Our vision is to make Vita Group a great place to be – for team members, customers, partners and investors alike.
Working with world-class strategic partners, Telstra and Apple, Vita has adapted and rapidly transformed into a multi-faceted company with a broad product range servicing both the retail and Business to Business (B2B) markets.
As Telstra’s only Master Licensee and Apple’s largest Apple Premium Reseller, our physical network of stores and business centres has continued to evolve both physically and from a productivity perspective. This year, we added ten Telstra stores and two Telstra Business Centres and closed 17 Fone Zone stores, reflecting the agility and pace with which we manage change. In addition we also acquired and integrated Camelon ICT, opening new horizons for the Group.
Interactive Telstra branded stores operated under license, offering Telstra’s full product range, from mobile technology to broadband and media solutions, accessories and insurance. Our stores are well versed in the national broadband network, and provide solutions to retail consumers and small business.
Telstra Business Centres
A network of specialist Telstra branded business destinations, offering a full range of product and service solutions to business customers, ranging from mobile, and fixed communications to data and cloud technologies.
Vita Enterprise Solutions
A team of experienced account executives, working with large businesses and government departments to provide technology solutions to make their operations more effective. Products and services include managed mobility solutions, fixed connectivity, data, cloud and unified communications products and services.
Specialists in mobile communications, complemented by the full range of Telstra offerings.
A complete range of mobile, audio and technology accessory products, sold through Vita stores and other third party channels.
Independently operated dealer network offering Telstra products and services, with a specialist focus on small businesses.
WHAT MAKES US UNIQUE
"we create a VIBE™ — a Vibrant Innovative Business Environment"
When the rubber hits the road, our talented people are our biggest asset and are at the heart of our success.
Our people-focused approach begins with our values which shape our culture and drive our performance. We know that this focus on our people will translate into the delivery of exceptional customer experiences. We create a VIBE™ – a Vibrant Innovative Business Environment – which our customers love to be part of.
Our people are truly local, trusted advisors who get to the heart of our customers’ needs. We invest heavily in developing our people, from sales team members through to leaders and support team members. Development opportunities (both formal training, coaching and on the job experiences), include the CARE™ program, onboarding, Frontline Leadership and Emerging Leaders programs. All leaders attend an annual conference to celebrate the past year, and plan for the future (this year’s Gold Coast event was legendary!).
REWARDING AND RECOGNISING OUR PEOPLE
Our exceptional reward and recognition programs entice great people to work with us, and stay with us. They help drive great results, and build a high performance culture, which is an important part of the VIBE™. Examples include:
- Local team activities including team dinners and team building
- Our Shining Star™ program which thanks team members for living the Vita values. High performers receive recognition pins, letters and phone calls from the CEO, trophies, vouchers, and more
- Club Success™ which is the pinnacle of the program, where our highest achievers go overseas for a week to celebrate their success. We've taken team members to Queenstown in New Zealand, Phuket in Thailand, Hawaii in the USA, and in 2014 53 people enjoyed a week in Vietnam. In 2015, we'll be going to Los Angelas, USA!
Team members can work flexibly at Vita Group, so they can balance their work commitments with their life outside of work. Examples include carer’s leave, work from home opportunities, part-time hours, job share, birthday off and many more. These are some of the things that are articulated in ‘The Employment Deal’ that we offer, affectionately known as TED™.
OUR PEOPLE AND CUSTOMERS ARE EVERYTHING TO US
YOU GET WHAT YOU WORK FOR
EVERY ACTION IS TAKEN WITH THE BENEFIT OF THE WHOLE TEAM IN MIND
DARE TO BE DIFFERENT AS CREATIVITY DRIVES INNOVATION
THE COLLECTIVE EFFORT AND WISDOM OF THE TEAM ALWAYS OUTPERFORMS THE INDIVIDUAL
ALWAYS DO THE RIGHT THING
WE'RE PROUD TO BE PROFITABLE: PROFITABILITY EQUALS OPPORTUNITY
LOVE WHAT YOU DO
THE EMPLOYMENT DEAL: PERFORM
the deal between you and vita group
click to find out more
At Vita, we are always striving to outperform our competitors. We've created a goal orientation environment, where our individual team members take pride in achieving their goals and we celebrate and reward their successes.
The energy you contribute to your work environment is as important as what you contribute. In a customer centric environment a positive attitude goes a long way. So we choose our attitude and encourage everyone to "Love what you do" everyday.
Reward & Recognition
We want to reward you in a way that encourages you to be the best you can be.
- For some, this might be club success
- For others, it might be a grant for a personal non-commercial project or community organisation of your choice
We want to recognise the hard work you put into Vita.
- For some, it might be an award in front of your peers at the annual Gala Dinner
- For others, it might be a personalised letter from the CEO
Focused Structured Environment
To ensure our team members are successful and our customers receive a consistent great experience, we provide clear structure and process. With this structured environment, we give you the freedom to love what you do allowing you to bring your passion and personality into what you do.
Opportunities to Develop
We aspire to providing an environment where individuals can grow and develop so that you can be the best you can be.
- For some, this might be becoming a master in your role, e.g. a retail sales master
- For others, it might be developing your leadership skills and running a store, area or state.
Respect & Trust
Central to the Vita Group are its core values. They guide every decision that we make and we encourage you to learn them and live by them.
We want you to know that we trust and respect you to make the right decisions. We want to make sure we have your trust that all 'decisions are made with the benefit of the whole team in mind'.
We aspire to have capable leaders throughout the Vita Group. This means they have ability to build and maintain a high performance team culture that makes Vita Group a great place to be for our team members, customers and shareholders.
There are various leadership development programs on offer for performing team members with the potential to take their first step into leadership or for those looking to take their next step in leadership.
"the VIBE™ we create flows through to our customers so that they feel valued"
Just as our focus on our team members is key to our success, so is the team’s focus on our customers. Our philosophy is to invest in our team, and we know that the VIBE™ we create flows through to our customers so they feel valued. Our focus on customer service is constant, with us always looking for new ways to wow our customers.
Our CARE™ program defines our customer service offering, and we provide exceptional training so we can consistently deliver an exceptional customer experience. Thanks Thursday, an initiative we partner with Telstra on, allows us to simply say ‘thanks’ to our customers for being with us.
The team love to be out and about in our local communities, sharing knowledge and helping people make the most out of their technology. One example is the Fone Zone team who delivered a Technology Training Day with some newly skilled tech savvy seniors. Most of all we’re about making Vita a great place to be, for our team and for our customers.
OUR BRIGHT FUTURE
We have enjoyed success over a sustained period of time and we’re well positioned for continued growth and success. Our key ingredients are:
A CLEAR STRATEGY FOR THE FUTURE
We'll continue to optimise our retail channel to drive high returns; and we'll invest in the significant growth opportunity in the small-medium business (SMB) market, as well as with enterprise and government customers - all to give us and our team members great opportunities
GREAT RELATIONSHIPS WITH OUR VALUED PARTNERS
THE STRUCTURES, SYSTEMS, AND PROCESSES TO DELIVER THE PROMISE
BEYOND ALL ELSE... THE BEST PEOPLE
Vita Group is constantly evolving with technology and their focus is directed towards products and services that compliment our brands. We aim to take the confusion out of our products and services to ensure our customers are getting the most out of their electronics and telecoms service.