From humble beginnings in a re-furbished Gold Coast toy store in 1995, Fone Zone has grown to become Australia’s largest specialist retailer of mobile communications.

The driving force behind Fone Zone’s success - almost from day one - has been the promise to customers, to provide “More Mobile for Your Money with Less Confusion … Guaranteed!” Through this promise, Fone Zone strives to take the confusion out of constantly evolving mobile communications technology and services by offering the best customer service and providing solutions in a simple and easy to understand language.

In the simplest of terms, Fone Zone’s customer service philosophy is encapsulated within the four letters that define the CARE program – Customers Are Really Everything. This program aims to motivate and empower Team Members to create a positive and lasting impression with customers before, during and after their purchase. This program has and continues to be Fone Zone’s key point of difference, consisting of a host of innovative customer service initiatives that are not replicated anywhere else in the telecommunications industry and by few others in retail.


For more information, visit www.fonezone.com.au


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